LAB POLICIES & TURN-AROUND SCHEDULE
Terms & Policies
Terms & Policies: All accounts are payable within 15 days of statement date. The statement date is the last working day of each month. Accounts not paid within stated terms will be subject to Cash-On-Delivery status and a late charge of 2% of the unpaid balance. All fees and schedules are subject to change without notice.
Warranty Statement:
Veneers and ips Empress Restorations: If fractures occur during the cementation application, DEN-TECH Dental Laboratory will remake the restoration at 50% of the original service fee, plus shipping and any other incidentals, such as soft-tissue models, etc.
PFMs, ips e.max, Layered Zirconia: 5-year conditional warranty. Monolithic Bruxer Zirconia 10-year conditional warranty.
Zirconia Hybrid: 3 years conditional warranty.
Implant Restorations are backed by a 5 year conditional warranty.
Conditional Warranty Details: All warranties are conditional. Patient must receive regular dental recall checkups from the original practicing dentist that seated restorations, as well as meet all post-care recommendations prescribed, including but not limited to, mandatory night guard compliance. Any damage due to trauma is excluded from warranty. Additional restorative procedures, including but not limited to endodontic or orthodontic treatment, addition of a partial denture, loss of or failure of teeth, may void warranty. DEN-TECH Dental Laboratory is not responsible for changes regarding teeth that receive restorations, including but not limited to, cases of loss and/or fracturing of abutment teeth prior to, during, or after cementation. This warranty does not apply to any cases and/or restorations that have been recognized as having contra indications by DEN-TECH Dental Laboratory. All warranties will be remedied by remake of original class of restorations at no charge. Refunds or credits on accounts are not included in this warranty.
Case Turn-Around Schedule
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Lab Working Days
- Receiving & Shipment Days Not Counted
- Weekends & Holidays Not Counted
- Cases Over 6 Units or With Mixed Materials: Call For Turnaround Schedule
- Expedited Turnaround Schedules Are Available: Call For A Quote
Fixed Restorations:
Porcelain Fused To Metal 7 Days
All Ceramics - Layered 10 Days
Zir-MAX® or e.max® Monolithic 10 Days
Provisionals 10 Days
Composites 10 Days
Diagnostic Wax-Ups 10 Days
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Removable Restorations:
Partial Frames 10 Days
Partial To Completion 10 Days
Bite Blocks 5 Days
Set Up for Try-In 7 Days
Process & Finish 7 Days
Night Guards 7 Days
Surgical Guides & Scanning Guides 7 Days
Guided Surgery Appliances 10 Days
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Implant Restorations:
Abutment & Crown or Screw Retained 15 Days
Bite Blocks & Verification Jig 7 Days
Set-Up For Full Arch Implant Prosth. 10 Days
PMMA Screw Retained Provisionals 10 Days
Metal Frame & Set-Up Try-In 10 Days
Hybrid Process and Finish 15 Days
Monolithic Zirconia Hybrid Finish 15 Days
Denture Over Bar Process & Finish 15 Days